| What will be done? | Monitor and improve customer satisfaction ratings. |
| Resources required? | Customer Experience Team |
| Who is responsible? | Customer Experience Team |
| When to be completed? | Monitored monthly and reviewed quarterly through management review. |
| How will the results be evaluated? | Average customer satisfaction score measured on a 100-point scale and reviewed throughout the year. |
| What will be done? | Monitor Client Complaints from Sales Orders and implement corrections throughout Operations. |
| Resources required? | QC Tracking Software (INxSQL) |
| Who is responsible? | Quality Department |
| When to be completed? | Monitored monthly and reviewed quarterly through management review. |
| How will the results be evaluated? | Product defect rate measured monthly as the number of defective lines divided by the number of shipped lines, with quarterly management review. |
| Revision Date | Revision | Change Description |
|---|---|---|
| 2026-03-26 | 2026 | Updated Objective 1 customer satisfaction target to 60 or greater and added Doc ID EXEC-FD-1-108. Updated Objective 2 to align monitoring cadence with monthly tracking and quarterly management review. |